Nook Color 1.2 Update Creating Serious Issues

by Monica Samuel on April 29, 2011

The Nook Color 1.2 firmware update brought a lot of goodies to the device – Android 2.2, Flash, integrated email, apps, and games. Unfortunately, many Nook Color users have started reporting problems post the update such as automatic reset, inconsistent Wi-Fi connectivity with network error thrown up again and again, and not being able to register on B&N again post reset.

Without B&N access, the Nook Color eReader becomes pretty worthless. This is a BIG issue.

According to GottaBeMobile, multiple threads are being posted on the forums at B&N from users who have updated the reader to 1.2 and have since seen their tablets resetting without any warning. All Nook Color devices have not been affected. It looks like users who have installed the update manually, and then received the automatic update from B&N again are the ones facing this problem. This is not confirmed though.
 
While some users facing deregistration issues had problems while installing the update, some experienced a smooth installation but still face the same problem.
 
Barnes & Noble has said it’s aware of the problem and is “investigating.” It did not proffer a fix or announce an estimated release window for the corrected version of the update. Readers can get a refurbished model or choose to wait a while for the fix. Users who have called B&N tech support have been asked to wait for 24 hours. They seem to believe this will take a little while to be resolved.

One user has reportedly corrected the problem by re-registering. However, frequent Wi-Fi disconnections are not allowing most users to complete the registration process on their Nook Colors. Once you register again, all your content will be reloaded.
 
Update: Users have started reporting success with re-registrations. If you’ve not managed it yet, keep trying. Are you still facing this issue? If so, were you able to resolve? Let us know.

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{ 13 comments… read them below or add one }

PFDisWRONGagain April 29, 2011 at 3:08 pm

Do some research before you repeat false reports that intentionally mislead. 1st the Update 1.2 worked fine, some who updated reported problems with certain apps, not with the update, most problems were solved by either a reboot or finally a reset to factory. On Mon 4/25 the update was released on Wed 4/27 B&N had a server problem, the problem reset many Nookcolor using ANY VERSION of the OS (1.2, 1.1.0, 1.0.) Owners getting their NC reset had NOTHING to do with which OS they had let alone update 1.2. ALL Nookcolor owner’s NCs were restored to previous condition after reinstalling the OS, unfortunately they also had to re-add their books, magazines, media, apps too. If your NC was turned off when the B&N server error hit, and you kept the NC off until the B&N Server problem was fixed and came online, then you connected to the internet, NOTHING happened to your NC it was fine. Thus the Update 1.2 had ZERO, NOTHING to do with the update. Fortunately for me my NC was off, so I was fine. It is very sad that some NC owners had to reload all their stuff, but it WAS NOT due to the update 1.2, it was solely the B&N server, which B&N has NOT reported what happened.

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serena June 4, 2011 at 6:36 am

I just exchanged my Nook because of constant restarts, at least 20 times a Day! And finally…internet connectivity became impossible. My Nook did not have any problems untill I manually updated, so with the new one I plan on waiting for an auto update. So PFD has explained exactly what has happened to my Nook, and I believe this article is accurate.

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Pamela Niles April 29, 2011 at 4:25 pm

BN’s customer service has been fairly pathetic throughout this. I lost my Wi-Fi connectivity when I updated Monday morning and then when I performed a hard reset on the device, per advice from both BN C/S and others on the forums, I lost everything and then couldn’t reconnect to even register the device.

I just received a replacement — a pre-owned refurbished device which BN doesn’t tell you they are sending; I was told I’d receive a ‘new’ NC but the wording on the confirmation email tipped me off, “new pre-owned!”. How do you like that one? New pre-owned!! Anyway, it has the original software, not the updated version and connected just fine to the internet.

I’m unlikely to turn on the wi-fi again until I am certain the update is ‘safe.’

This has been a nightmare. Five days dealing with this. BN sure has lost my confidence in their products, although I must admit, both their classic Nook, which I also own, and this NC, have worked beautifully up until the infamous ‘update.’

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Robert Daughtridge May 1, 2011 at 10:20 am

I am very displeased with the assistance I have received from B&N. My new Nookcolor worked fine until the update was installed. I can no longer use the Nookcolor and tried again today, Sunday, May 1st and still not able to log on using the new registration. Just wonder why B&N can’t fix the problem. Surely there must be one technician who is smart enough to program a fix. Oh well, I and others will think twice before buying a B&N product! Que sera, sera!

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lj May 1, 2011 at 5:56 pm

Nook color…one would expect couple hicups here and there. Msjor problem is with screen resizing while trying to playing games on the web. With the apps you do not run into that problem, but you have to pay for them. Hopefully they will resolve this problem along with issues. The way i look at it, it is a reader, other items are bonus……..

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Trish May 4, 2011 at 2:04 am

Tuesday May 3rd and one week since my NookColor went down and can’t seem to get up. Same problem as Robert. Have to re-register. Get an Error message after entering my e-mail and password.
Tried 2 different procedures based on instructions from customer service and a combo of both and still nothing.
First procedure–Turn router & NC off then on.
Second procedure–Turn NC off. Hold down Power button & n (home) button for 20 seconds. Turn NC on. Should get reset to factory settings option, but didn’t.
My own creative procedure–do first one then second one. Finally got to reset factory settings option and reset. STILL cannot register.

Hope springs eternal, but patience is wearing thin.

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Ellen Russell May 14, 2011 at 6:17 am

Read an update was available, checked my NC and it had not been received as of early May. On May 12 I was in a B&N store and the NC salesperson was showing me new apps available with 1.2. Went home, found that 1.2 had been automatically downloaded, and tried to play in the apps store. No luck, NC wouldn’t connect to my home wi-fi. Reentered my WEP, no luck. Took it to B&N where in connected just fine but they de- and re-registered it for me (loosing my pictures and music). Brought it home, entered my home WEP, no luck again. Called Customer Service and now waiting (May 14) for a “Level 2″ call-back. Fingers crossed.

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Ahmad May 18, 2011 at 12:25 am

Ellen Russell, I had the same issue. Unfortunately, I had to lower my WiFi router’s speed from N (whrere it says 11/n) to something other than that (11/g). And then my Nook Color started connecting properly. Shame that BN did not do a good job here.

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jack saunders May 24, 2011 at 2:17 pm

Amad, because you changed your router/modem speed, is this a firmware or hardware problem? I finally received an email from customer service stating that they were aware of the connectivity issue with certain routers and are working on a solution. Knowing ‘suits’ as well as I do, if this is an expensive problem then it will be a while before a fix.

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Richard Scarborough June 4, 2011 at 7:25 pm

My Nook Color has problems changeing pages. It will go one page forward , then 2 or 3 back on the next turn. It also seems to malfunction whenever you reach the clencher in whatever book , Ie , it looses your place in the book. Takes forever to find again . It also likes to highlight a random word instead of turning page , all you can do to get rid of that is turn the book off. probably loose your place again.
Only reply from BN tech support was , please re confirm your email , then nothing, Nothing. bet i take it back tomorrow

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Diana June 13, 2011 at 5:23 am

There’s another problem. When I got my NC several downloads of books came with it. I can delete all but the Betty Crocker sample. Can’t archive it, can’t delete it. The service people @ B&N on-line contacts stated that this sample would be in my library permanantly, can’t get rid of it. It’s mostly an inconvenience, but still, I’ll never buy the cookbook and I only want to keep books I have yet to read in the library. Everything else is archived or on specific shelves. They need to give us a patch to be able to get this kind of crap off our NC’s. By the way, it is not on the website account library either, at least there I’d be able to delete or archive it.

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jo June 30, 2011 at 10:01 am

I have been dealing with the update since it came out , just like everyone else, and it still reverts back to the 1.1 software. Have dealt with customer service, which so far has been anything but helpful. I have had to do the manual update as the wifi update has NEVER shown up. I am getting very frustrated.. I like the NC, but confidence is really failing…

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katie carson October 3, 2011 at 9:24 am

I bought a new nook color for christmas and it worked well for athe first 8 months.. Then when i was in the middle of reading a book when the nook goes crazy. It started to open every thing and then opening something else. I was not even touching it. Then i would try to open something and it wouldnt work. the only way to fix the problem was to turn the nook off and when it came back on and i tryed to open my book i was reading it started it back at the beggining of the book. Does anyone have any solutions to this problem??

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